After-Sales

Servicing throughout the entire lifespan of your product

A broad range of after-sales services and support ensuring top-quality standards, fast problem resolution and the ability to establish a positive product experience. Our team is expertly trained in providing customer service, repairs and maintenance, on-the-spot training and know-how transfer.

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We understand after-sales service is the key determinant of a growing brand and this is why we invest heavily on our after-sales capabilities

Your Benefits

You can be insured that your products are at the right hands and at their best state.
Full access to well-trained and skilled staff who provide assistance in any occasion.
Services with guaranteed quality.
Total focus on establishing your brand’s positive image.

We Offer

High quality After-Sales Services for tech-based, FMCG, and daily goods.
Qualified and trained staff who are specialists in After-Sales services, helping distributers focus on their tasks and rest assured about the customer support.
Quality guarantee and consistent customer-satisfaction observations.

Case Study

Problem

Philips wanted to re-launch in the Iranian market after years of fragmented after-sales service creating distrust with the customers. Philips wanted to establish trust with the consumers by providing a consistent and quick service levels to its consumers

Solution

Shekofa created a dedicated team of after-sales service professionals working with experienced agents across the country connected with a impeccable after sale IT system to track every interaction with the consumers with a dedicated after-sales contact center.

Result

Today after-sales service of Philips is a key driver in consumers decision in choosing Philips as their brand of choice.